Last Updated: 11.10.23

This Privacy Policy describes how we collect, use, and disclose personal information when you visit and interact with our website faweyou.com (the "Website").

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1. Description of Services

This privacy policy is intended to inform you about the information and data gathered by Fawe (“us”, “we”, “Fawe”) when you use our services, website (faweyou.com), create an account with us and/or join our classes, how we store your information, information we collect and how your information may be used.

We take your privacy seriously. We do not rent, sell or share your personal information with 3rd parties, except as listed below.  We may update this Privacy Policy from time to time and if you are a registered user of our services, we will attempt to inform you of any material changes by email. Otherwise, please check back frequently on the website for the latest and most updated privacy policy posted here. We provide you with the opportunity to review, remove and modify any personal information that you provided previously under the Data Protection Act 1998. Please contact us directly by email to make changes to your personal information. You may also update your personal information by logging into your Fawe account and updating your details.

 

2. Data Collection & Use

2.1 We collect the personal data you choose to provide us during your registration, booking process or signing up to our newsletter and waitlist. When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

2.2 We may collect certain personally identifiable information, such as your name, email address, and contact information, when you voluntarily submit it to us through forms on the Website, such as when you subscribe to our newsletter, book onto a class/workshop/digital class/pre-recorded class or fill out a contact form. We collect some Personal Data from Users in order to provide the best user experience.

2.3 We do not store customer credit card details and we do not share customer details with any 3rd parties unless required by law.

2.4 We may use information collected to (a) provide and maintain the Website's functionality; (b) respond to your inquiries and provide you with the requested information; (c) Fulfil and manage orders that you have purchased; (d) To deliver services that you have have purchased. (e) Send you newsletters, marketing communications, and updates about our products or services (you can opt-out of receiving these communications at any time). (f) Improve our services, personalise your experience on the Website, and understand our users' preferences. (g) Detect, prevent, and address technical issues or unauthorised access to the Website. (h) Comply with any applicable laws, regulations, or legal processes.

2.5 We collect such Non-personal and Personal Information for the following purposes: (a) To provide and operate the Services; (b) To provide our Users with ongoing customer assistance and technical support; (c) To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages; (d) To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; (e) To comply with any applicable laws and regulations.

 

3. Analytics

We may collect and store certain information about your interaction with the Fawe website and services, including cookies, IP Addresses, browser type, device type, location, Internet service provider (ISP), entry and exit pages, operating systems, time/date stamps, clickstream data and other related data. We use this information, only to improve the quality of our services and products. This information helps us analyse trends, administer the site, track users' movements around the site, and gather demographic information about our user base as a whole.

 

4. Email Notices

4.1 By registering on the mailing list or for the newsletter, the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning this website. Your email address may also be added to this list as a result of signing up to this website or after making a purchase. You can unsubscribe from the newsletter at any time via a link within the email.

4.2 We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you.

 

5. Disclosure of Information

We may disclose your personal information to (a) our trusted service providers and partners who assist us in operating the Website and delivering the services (Wix and Google Analytics). (b) When required by law, regulation, legal process, or government request. (c) In connection with any merger, sale of assets, or acquisition of our company, provided that the recipient agrees to protect the information in a manner consistent with this Privacy Policy. (d) To enforce our rights, protect the security and integrity of the Website, or exercise or defend against legal claims. (e) In the event of us going through a business transition, such as a merger, acquisition by or with another company, including partial or all assets, any personally identifiable information we have on record will likely be transferred with the transition.

 

6. Security

6.1 Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

6.2 We employ and protect all data with SSL encryption and other security measures to ensure your data is protected and safe. However please be advised that while we take extra measures to protect your data and integrity of your information, we cannot guarantee that our security measures will prevent unauthorised access from occurring. Please take the proper steps to maintain the security of your account information. We highly recommend that you set a tough to guess password for your registered account with Fawe to keep others from easily guessing your password.

6.3 Please note if you follow a link from our website to any third party websites, we do not accept responsibility or liability for those third party websites. 

6.4 We take reasonable measures to protect the personal information we collect and store from unauthorised access, disclosure, alteration, or destruction. However, please note that no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute data security.

6.5 The Website may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices or the content of such third-party websites. We encourage you to review the privacy policies of those third parties before providing any personal information or using their services.

6.6 The Website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information from our servers.

 

7. Changes to our privacy policy

7.1 We may update this Privacy Policy from time to time by posting the revised version on the Website. The updated Privacy Policy will be effective as of the date of posting. The Data Controller reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. If a User objects to any of the changes to the Policy, the User must cease using this website and can request that the Data Controller remove the Personal Data. Unless stated otherwise, the then-current privacy policy applies to all Personal Data the Data Controller has about Users.

7.2 We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

8. Your Rights

You have the right to ask us to not process your personal data further or for a copy of the personal data we hold about you to be shared with you or for any such personal data to be corrected. You can exercise that right by contacting us. If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at rise@faweyou.com

 

9. Contact Information

If you have any questions or concerns about this policy or any Fawe services and/or products, please don’t hesitate to contact us at rise@faweyou.com